Designed and built a dynamic pricing engine deployed across hundreds of B2B partner orgs. Uses agent intent signals to set discount depth and identifies the markup levels at which conversion actually happens. Combines data quality cleanup, intent gating logic, and discount calibration across agent segments.

Engineered a GenAI pipeline combining LLMs with retrieval-augmented generation (RAG) to convert unstructured agent inputs into structured, bookable travel quotes. Handles complex itinerary requests across flights, hotels, and packages, turning natural language briefs into priced quotes ready to send to customers.

Led the voice AI bot rollout for support and sales calls in partnership with external partners. Drove call theme analysis, bot flow design, and integration into production call flows. Now part of TravClan's customer-facing operations.

Built TravClan's AI Ops function from scratch. Deployed AI agents now handling a growing share of flights operations and customer experience tickets, reducing manual handling load. Covers ticket triage, automated resolution, and human-in-the-loop escalation.