About
I lead Analytics, Data Science, and AI at TravClan, India's B2B travel tech platform powering travel agencies across the country. My team builds the systems behind how flights and hotels get priced, how agents are activated and retained, and how AI handles the conversations and quotes that used to require a person. Day to day that means designing dynamic pricing engines, deploying voice and chat AI in support and sales workflows, building agentic systems for ops and CX, and shipping the data infrastructure the rest of the company depends on. Outside work, I write The International Strategist on Substack, where I distill global affairs into clear, accessible narratives.
Work Experience
Skills
Check out my latest work
I've worked on a variety of projects, from simple websites to complex web applications. Here are a few of my favorites.
Designed and built a dynamic pricing engine deployed across hundreds of B2B partner orgs. Uses agent intent signals to set discount depth and identifies the markup levels at which conversion actually happens. Combines data quality cleanup, intent gating logic, and discount calibration across agent segments.
Engineered a GenAI pipeline combining LLMs with retrieval-augmented generation (RAG) to convert unstructured agent inputs into structured, bookable travel quotes. Handles complex itinerary requests across flights, hotels, and packages, turning natural language briefs into priced quotes ready to send to customers.
Led the voice AI bot rollout for support and sales calls in partnership with external partners. Drove call theme analysis, bot flow design, and integration into production call flows. Now part of TravClan's customer-facing operations.
Built TravClan's AI Ops function from scratch. Deployed AI agents now handling a growing share of flights operations and customer experience tickets, reducing manual handling load. Covers ticket triage, automated resolution, and human-in-the-loop escalation.
Awards & Recognition
Recognition for high-impact work across analytics, AI, automation, and customer experience at TravClan.
Pillar of Excellence
TravClan
Recognized for contributions in Analytics and AI: building AI-driven solutions that streamlined operations, enhanced decision-making, and boosted efficiency across the organization.
HIRO Award
TravClan
Recognized for high-impact, results-oriented work driving analytics and automation across the business.
CX Star
TravClan
Awarded for outstanding contribution to customer experience initiatives.
Get in Touch
Want to chat? Just shoot me a dm with a direct question on twitter and I'll respond whenever I can. I will ignore all soliciting.